Cancellation of Orders
We are aware that you would like your order as promptly as possible. We therefore endeavour to send your order out within a day of any payments for the goods.
Therefore, if you need to cancel your order you will need to contact us as soon as possible by calling us on 01284 767205, or emailing us at firstname.lastname@example.org. You may also write a letter to us, using the following postal address:
Mr. Rene van den Oort
1b St. John's Street
Bury St. Edmunds
Suffolk IP33 1SQ
You will appreciate that goods may have been despatched before cancellation takes place. You can help us reduce waste by notifying us as soon as possible, but no later than 7 days after the receipt of the goods provided that the goods are in original condition they were sent; unopened and sealed, as required by the Consumer Protection for Distance Selling Regulations 2000 (as amended).
Refunds minus any carriage charges will be made within 14 days from the date of cancellation. It is the customer's responsibility to keep the goods in perfect condition until they are collected. Collection charges apply. We cannot accept returns from EU or overseas countries due to Customs restrictions and no refunds are issued.
We take pride in our personal level of service. If you are not entirely happy with your purchase then please return the items to us within 14 days of receipt in its original condition and packaging and we will refund you the value less the delivery costs. Please note that the postage and cost of returns is the responsibility of the purchaser or recipient. The address for returns is: Beautiful Beers, 1b St. John's Street, Bury St. Edmunds, Suffolk IP33 1SQ
Any goods supplied by Beautiful Beers which have incurred a deposit, such as the Perfect Draft kegs, can be returned to the Company for a refund. We can arrange collection by courier for a nominal fee of £18.95 regardless of the number of kegs. Upon receipt of the goods the Company will refund the deposit value. Please note that the postage and cost of returns is the responsibility of the purchaser or recipient. Goods with a deposit value supplied by the Company will carry an identification label and only those goods can be returned.
Any instances of goods being delivered below expectations, such as broken bottles, should be reported immediately on arrival but within 7 days, upon which we will issue a refund for the damaged bottles. This does not affect your statutory rights. For other questions regarding delivery, you may contact us at email@example.com