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April 2021: Important update on Shop Opening Times.
So, finally we are able to welcome back customers to the shop. I know we are officially classified as an 'off-license' so we were allowed to stay open as 'essential retail' but we felt it was morally inappropriate to open and to safeguard the health and safety of staff and customers, we decided it was better to close the shop and provide a free delivery service. We may have missed out on the various government & local grants but ours and our customers' health is more important to us! So we look forward to welcoming you back from the 12th of April. Normal opening times should resume but if you come from far, please give us a quick call to make sure? Please note that we still have to enforce the wearing of face coverings in the shop and ask customers to keep a sensible distance from others. We will continue our 'traffic light' system so please wait outside the shop until the red light extinguishes (those who have visited Amsterdam will be familiar with the system ;-). Thank you for your patience and we look forward seeing you all soon.
April 2021: Important update on European beer stock.
So, after a huge delay in getting our (January) order from Belgium, it finally arrived. Lots of hassle with hauliers and so called 'specialised agents' who were meant to deal with the customs declarations and documents, but we finally got there. Had to sort it out ourselves, of course, and do our own declarations, using software purchased at considerable cost and an intense week of training to learn the new system. We feel we are getting back in control of the situation and are slowly getting to grips with this dinosaur system of import and export. It feels like the clock has been turned back 40 years! (yes, I do remember the bad old days...) Bonkers. Beers is now coming in and we have more arriving soon. Due to a sharp increase in cost, to get the beers over from the EU, we had to make a small adjustment to individual prices of Belgian beers. But, even compared to some locally produced beers, they are still very good value and are hugely enjoyable. Meanwhile, also have a look at our New In page, with some very interesting delicacies.
We are suspending all parcel deliveries to the EU and Ireland due to the issues currently experienced by customers in those countries. We received reports of parcels being held by customs, additional customs charges for alcohol and charges of VAT (or the equivalent for those countries) and fees to release parcels. This is occuring even though we have produced all the correct documentation for any parcels leaving the UK and is completely out of our control. We will review this issue once we are certain customers in the EU and Ireland are not negatively inconvenienced by beer exports from the UK.
We have decided to reduce the range of canned beers we carry and concentrate on bottled beers, ciders and mead. The simple fact is that in the past year 95% of our sales were bottled beers, with only about 3% in canned beers and ciders. Many of the canned beers we stock have very short BBE dates which means we have to sell them quickly as well as the need to store them refridgerated. Wastage is high on these products. You may have noticed we are offering a range of canned beers at very low prices due to their BBE dates. We will continue to stock good local breweries that only have canned beers in their range such as Burnt Mill and Duration. We will also stock a few other breweries on rotation.
Following a spate of a number of lost and damaged parcels we have decided to change our Courier Agent. We now offer a higher quality service through APC Couriers who will also notify you by email when your parcel will be delivered. This will also be a quicker service. This does mean, however, that the cost of sending your parcels has gone up, so we have increased the minimum order threshold for free delivery to £55. Below this it will still be only £6.95 which is still lower than the cost of sending your parcel. Free delivery threshold and delivery charges may change in the near future.
Shop Opening Hours & Local Deliveries:
As previously, we will continue to offer a free delivery service to those that are unable to visit the shop. This is on any orders over £30 within Bury St. Edmunds, and for orders over £55 for a wider area. Please allow 2 to 5 days for your order to be delivered depending on the distance from Bury St. Edmunds. We will endeavour to come to you as soon as possible, but deliveries are done late afternoon. If you live in a village without a house number, please leave detailed instructions as house names are almost impossible to find, even during day light. Thank you for your assistance.
Please stay safe and well. See you all soon.
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