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August 2021: Important update on Shop Opening Times during holidays.
From Sunday 7th August to Sunday 22nd August the shop will have altered opening times due to reduced staffing. We will be closed on Mondays and Tuesdays during those two weeks. The other days during this time we will be open from 10.30am to 5.30pm except Sundays when we open from 11am until 4pm. Please also note that local deliveries will be very limited and national deliveries of any orders may be delayed by a couple of days. Thank you for your patience and we look forward seeing you all soon.
August 2021: Update on European beer stock.
As you may have noticed recently, we are still having lots of issues when importing beers from the EU. Customs issues on both sides of the Channel are causing huge delays, with the average consignment taking around 7 to 8 weeks from order to delivery. This has meant we regularly run out of certain beers from the most popular breweries. We have now increased our orders and are renting additional storage space to make sure we have enough stock to cover any delays. As of the 4th August we have received 10 pallets of beer from Belgium, so you will see a healthy stock level at the moment. We are already compiling our next order in time for Christmas... Unfortunately, due to a sharp increase in cost to get the beers over from the EU, we had to make a small adjustment to individual prices of Belgian beers. But, even compared to some locally produced beers, they are still very good value and are hugely enjoyable. Meanwhile, also have a look at our New In page, with some very interesting delicacies.
We are now sending parcels to our friends in the EU again. Please note that we mainly use DHL as our courier who will contact you (either by email or telephone) regarding your beer delivery. You are very likely to have to pay VAT and import duty on the beers you have ordered at the rate of your country. This is now standard practise and you need to take this into account when ordering. We will no longer contact you individually to request acceptance of these new terms and conditions. Please also note that if you order alcoholic drinks and do not respond to a request of payment to the courier company or your country's Customs (Douane) your goods may be impounded or destroyed. We cannot issue refunds if this happens. We have already sent several parcels with great success and hope to be able to continue this for the foreseeable future.
We have decided to reduce the range of canned beers we carry and concentrate on bottled beers, ciders and mead. The simple fact is that in the past year 95% of our sales were bottled beers, with only about 3% in canned beers and ciders. Many of the canned beers we stock have very short BBE dates which means we have to sell them quickly as well as the need to store them refrigerated. Wastage is high on these products. You may have noticed we are offering a range of canned beers at very low prices due to their BBE dates. We will continue to stock good local breweries that only have canned beers in their range such as Burnt Mill and Duration. We will also stock a few other breweries on rotation.
Following a spate of a number of lost and damaged parcels we have decided to change our Courier Agent. We now offer a higher quality service through APC Couriers who will also notify you by email when your parcel will be delivered. This will also be a quicker service. This does mean, however, that the cost of sending your parcels has gone up, so we have increased the minimum order threshold for free delivery to £55. Below this it will still be only £6.95 which is still lower than the cost of sending your parcel. Free delivery threshold and delivery charges may change in the near future.
Shop Opening Hours & Local Deliveries:
As previously, we will continue to offer a free delivery service to those that are unable to visit the shop. This is on any orders over £30 within Bury St. Edmunds, and for orders over £55 for a wider area. Please allow 2 to 5 days (longer during the holiday season) for your order to be delivered depending on the distance from Bury St. Edmunds. We will endeavour to come to you as soon as possible, but deliveries are done late afternoon. If you live in a village without a house number, please leave detailed instructions as house names are almost impossible to find, even during day light. Thank you for your assistance.
Please stay safe and well. See you all soon.
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