There is a standard delivery charge of £6.95. Delivery charges are for Mainland UK. Scottish Highlands, Northern Ireland and remote areas are extra and an option is available at the checkout to alter your delivery area. Standard delivery is by courier within 5 working days from order confirmation (but normally within 2-3 days). Overnight and Special deliveries possible. We also offer a free 'click & collect' service. Please use the 'collect from shop' option at the checkout. Delivery charges for Europe Mainland is a standard delivery charge of £35. Please contact us prior to ordering as you may be charged by your country's Customs and may have to pay additional tax upon delivery. If the delivery cost is less we will refund you the difference. Please note that we are not IOSS registered due to the nature of our products (alcoholic beverages). Other overseas deliveries upon request. Please contact us for a quotation.
You will receive an email giving you details of your delivery with a consignment number for you to track your order. You may leave instructions as to where to leave the ordered goods. Any goods that are left by our courier according to your instructions and have not been signed for, must be left in a secure place. Any losses incurred following goods left unsecurely will be the liability of the Purchaser. If you are not in when the goods are delivered, goods may be left with neighbours and/or a card will be left with contact details for you to arrange another delivery. If the courier is not contacted, they will automatically try to deliver your goods on the next two consecutive working days, leaving a contact card on the first day and a card to advise of the consignment being returned to the depot on the second. Should the goods then be returned to the Company after all attempts have failed, we will issue a full credit, or re-despatch on your instruction when the same delivery cost will be charged against your account.
We are committed to providing you with an excellent service, which includes delivering your goods in way which will not affect your order adversely. Most beers we sell are bottle-conditioned and will contain some sediment. We therefore would like to advise you to use the following guidelines on receipt of your goods:
- Please open the box carefully and the correct way up (address label will be on the top of the box)
- Check for any damage or broken glass.
- In the unlikely event of any broken glass we would recommend to leave the broken glass in the box and only extract those bottles that are undamaged. Then dispose of the box, including broken glass, safely in an appropriate manner.
- Do not open any bottles shortly after delivery. They are likely to be very volatile and cause spillage.
- We recommend to leave the beers to settle for at least 6 hours, preferably for 24 hours.
We pride ourselves in high customer service levels and we want to ensure that your goods will be delivered to you in good condition. Any instances of goods being delivered below expectations, such as broken bottles, should be reported immediately on arrival but within 7 days, upon which we will issue a refund for the damaged bottles. This does not affect your statutory rights.
For deliveries to the USA please note that due to severe restrictions by courier companies, the maximum amount of liquid that can be sent is 75cl per consignment. Glasses and other items have no restrictions but please be aware these are packaged very well to avoid breakages, so postage can be high. Please contact us for an accurate quotation, as the current rates on our website allows for a large box, regardless of weight.
For any other questions regarding delivery, you may contact us at firstname.lastname@example.org