Heretic Chocolate Hazelnut Porter 7% 65cl

There is a standard delivery charge of GBP6.95. Delivery charges are for Mainland UK. Scottish Highlands, Northern Ireland and remote areas are extra and an option is available at the checkout to alter your delivery area. Standard delivery is by courier within 5 working days from order confirmation (but normally within 2-3 days). Overnight and Special deliveries possible. Delivery charges for Europe Mainland is a standard delivery charge of GBP35. If the delivery cost is less we will refund you the difference. Other overseas deliveries upon request. Please contact us for a quotation.

You will receive an email giving you details of your delivery with a consignment number for you to track your order. You may leave instructions as to where to leave the ordered goods. Any goods that are left by our courier according to your instructions and have not been signed for, must be left in a secure place. Any losses incurred following goods left unsecurely will be the liability of the Purchaser. If you are not in when the goods are delivered, goods may be left with neighbours and/or a card will be left with contact details for you to arrange another delivery. If the courier is not contacted, they will automatically try to deliver your goods on the next two consecutive working days, leaving a contact card on the first day and a card to advise of the consignment being returned to the depot on the second. Should the goods then be returned to the Company after all attempts have failed, we will issue a full credit, or re-despatch on your instruction when the same delivery cost will be charged against your account.

We are committed to providing you with an excellent service, which includes delivering your goods in way which will not affect your order adversely. Most beers we sell are bottle-conditioned and will contain some sediment. We therefore would like to advise you to use the following guidelines on receipt of your goods:

• Please open the box carefully and the correct way up (address label will be on the top of the box)
• Check for any damage or broken glass.
• In the unlikely event of any broken glass we would recommend to leave the broken glass in the box and only extract those bottles that are undamaged. Then dispose of the box, including broken glass, safely in an appropriate manner.
• Do not open any bottles shortly after delivery. They are likely to be very volatile and cause spillage.
• We recommend to leave the beers to settle for at least 6 hours, preferably for 24 hours.

We pride ourselves in high customer service levels and we want to ensure that your goods will be delivered to you in good condition. Any instances of goods being delivered below expectations, such as broken bottles, should be reported immediately on arrival but within 7 days, upon which we will issue a refund for the damaged bottles. This does not affect your statutory rights. For other questions regarding delivery, you may contact us at info@beautifulbeers.co.uk

We are aware that you would like your order as promptly as possible. We therefore endeavour to send your order out within a day of any payments for the goods.

Therefore, if you need to cancel your order you will need to contact us as soon as possible by calling us on 01284 767205, or emailing us at info@beautifulbeers.co.uk. You may also write a letter to us, using the following postal address:

Mr. Rene van den Oort
Beautiful Beers
1b St. John's Street
Bury St. Edmunds
Suffolk IP33 1SQ

You will appreciate that goods may have been despatched before cancellation takes place. You can help us reduce waste by notifying us as soon as possible, but no later than 7 days after the receipt of the goods provided that the goods are in original condition they were sent; unopened and sealed, as required by the Consumer Protection for Distance Selling Regulations 2000 (as amended).

Refunds minus any carriage charges will be made within 14 days from the date of cancellation. It is the customer's responsibility to keep the goods in perfect condition until they are collected. Collection charges apply.

Returns

We take pride in our personal level of service. If you are not entirely happy with your purchase then please return the items to us within 14 days of receipt in its original condition and packaging and we will refund you the value less the delivery costs. Please note that the postage and cost of returns is the responsibility of the purchaser or recipient. The address for returns is: Beautiful Beers, 1b St. John's Street, Bury St. Edmunds, Suffolk IP33 1SQ

Any goods supplied by Beautiful Beers which have incurred a deposit, such as the Perfect Draft kegs, can be returned to the Company for a refund. We can arrange collection by courier for a nominal fee of £18.95 regardless of the number of kegs. Upon receipt of the goods the Company will refund the deposit value. Please note that the postage and cost of returns is the responsibility of the purchaser or recipient. Goods with a deposit value supplied by the Company will carry an identification label and only those goods can be returned.

Any instances of goods being delivered below expectations, such as broken bottles, should be reported immediately on arrival but within 7 days, upon which we will issue a refund for the damaged bottles. This does not affect your statutory rights. For other questions regarding delivery, you may contact us at info@beautifulbeers.co.uk

Why you can feel secure shopping with us

When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.

Industry leading transaction security

All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Internationally recognised encryption and data storage

Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Private network links to banks

SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access

No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.